Welcome to japanevisa.net

Please go through these terms and conditions carefully before using this website. By accepting these terms and conditions-

Japanevisa.net Belongs to Visacent Ltd (“japanevisa.net”,“japanevisa”,” “we,”“us,”“our”) and provides its visa processing, ETA form process, documents process, passport renewals, digital documents processing and related travel services to you in part through Websites, portal, and through its mobile software applications (collectively, such services and applications, including any new features, and the Sites, the “Service(s)”), subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface or through other reasonable means. Any such changes will become effective immediately or no earlier than seven (7) days after they are posted in certain cases, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy or Cancellation and Refund Policy . All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of the Service

Your Registration Obligations: You may be required to register with any of the Websites in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian. Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. We will not be liable for any loss or damage arising from your failure to comply with this Section.

Modifications to Service:

We reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Mobile Services (if any):

The Service includes certain services that are available via a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding us and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to the person that acquires your old number.

Service Regulation:

The regulation surrounding the Visa / eta / other documents is subject to change without notice. Weis not responsible for such changes or for any delay or loss relating to such changes.

We will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of any service fees paid by customer for visa, photo or passport processing, regardless of circumstances, whether or not we had knowledge that such damages might be incurred and whether or not we may be, or may be responsible for, a contributing cause.

Delivery Times:

We make its best efforts to meet the delivery times but we does not guarantee any delivery times. We will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages).

We are not responsible for the actions or inaction of the Government of any country officials and personnel. Weis not and shall not be responsible for the actions and inactions of the Government of any Country. Processing time for tourist visas, passport renewals and photo services, is quoted by us as approximations based on our experience with relevant Governments. We are not and shall not be responsible for processing times. Visa requirement for any Country regarding the Visa is established by the Government of any Country and is subject to change without notice. While we strive to provide complete and current information, we cannot guarantee that the information supplied is the most complete and current. we are not and shall not be responsible for such information.

Disclaimer of Warranties:

Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We makes no warranty that,

• The service will meet your requirements
• The service will be uninterrupted, timely, secure, or error-free
• The results that may be obtained from the use of the service will be accurate or reliable
• The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

Limitation of Liability:

You expressly understand and agree that we will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if we has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from:

• the use or the inability to use the service;
• the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
• unauthorized access to or alteration of your transmissions or data;
• statements or conduct of any third party on the service;
• any other matter relating to the service. In no event will we total liability to you for all damages, losses or causes of action exceed one hundred pound sterling or equals (£100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set forth above may not apply to you. If you are dissatisfied with any portion of the service or with these terms of service, your sole and exclusive remedy is to discontinue use of the service.

Payment:

We use third-party payment platforms such as Spreedly, Paypal, Stripe, Paysafe, WePay, Adyen and Braintree. We do not store credit card data. All transaction information passed between us and the previous payment platforms is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to these payment processor servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Cancellation and Refund Support for Travel Documentation Services

At Japane visa, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to ensure fairness and transparency while complying with immigration regulations. Please review the guidelines below for a smooth process.

Eligibility for Cancellation

• Cancellation requests must be submitted within 1 hour of order placement for orders under the Normal processing category. For urgent, rush, and super rush processing requests, cancellation requests must be made within 15 minutes of order submission.
• Cancellation requests are allowed if the application has been submitted but has not yet been processed by government authorities.
• Once the application is submitted to the senior government consulate for review or is under review / approved, cancellation requests may not be accepted.
• If the customer fails to submit the required documents & Information on time, the order may be auto-canceled without a refund.
• If an application is cancelled & rejected, cancellation is no longer possible, and the fee is non-refundable.
• If the customer submits duplicate applications, they may request cancellation of one before processing begins.
• If the customers no longer wish to travel, they may request cancellation before processing starts.
• If additional documents are requested and not provided within the given timeframe, resulting in rejection, a refund may not be possible.
• Refunds will not be issued if a visa application is cancelled or denied due to incorrect, incomplete, or misleading information provided by the customers. While we strive to assist customers throughout the process, the accuracy and authenticity of the submitted details remain the customer's responsibility.
• If duplicate payments occur, customers must submit proof of both transactions to be eligible for a refund. Refunds for duplicate payments will be processed after verification and may take 3-5 business days to verify.

Refund Policy

• Refunds will be granted if cancellation is requested before processing starts.
• If the customers cannot travel due to force majeure events (e.g., medical emergencies, unforeseen personal circumstances), cancellation requests will be reviewed based on whether processing has begun.
• If technical issues affect the visa processing system, cancellation, and refund requests will be reviewed accordingly.
• Customers must ensure their visa validity aligns with travel dates before applying. If plans change, cancellation must be requested before processing starts, as no changes are allowed once processing begins.
• If the wrong visa category is selected, cancellation and refund may be possible only if requested before processing starts with the senior government consulate.
• Refunds will be issued using the same payment method as the application; alternative methods are not allowed.

No Cancellation or Refund Policy

1. Issued of documents Are Final
   Once issued, documents/visas cannot be canceled or refunded. If a customer chooses not to use an approved or obtains a approved documented, the issued documents remains valid for its duration and cannot be revoked.
2. Non-Refundable Fees
• Application Fees are non-refundable, regardless of travel plans or changes after issuance.
• Incomplete Documentation: If an applicant fails to provide the required documents or information, no refund will be issued.
• Government Rejection: If an application is denied due to past violations, ineligibility, or any other reason related to the applicant’s profile or documentation, the fee remains non-refundable.
3. Government Denial
   Applications may be rejected for various reasons, including:
• Missing or Incomplete Documents
• Ineligibility (e.g., criminal record, travel restrictions)
• Profile or Document Discrepancies

This policy applies in all cases. Applicants should review requirements carefully before applying to avoid losing their fee.

Processing Time for Cancellation & Refund and data security

• Cancellation and refund requests are typically processed immediately. However, the refund can take 4-17 business days to reflect in your bank account.
• Your provided personal data and details will be automatically removed from the system once your application is cancelled.

Additional Considerations

• Refund Fee: A processing fee of $20 or more may apply to refund requests. This fee may vary for currencies other than USD and is subject to market conditions, covering banking and processing costs.
• Refund Cancellations: Refunds may be canceled due to issues arising from the customer’s side.
• Currency Variations: The refunded amount may differ slightly from the original payment due to fluctuations in currency exchange rates.

At Japane visa, we strive to provide a smooth experience while ensuring fair policies for all travelers. If you have any concerns, please contact our support team for assistance.

Who we are and how you can contact us

our website, portal or software belongs to Visacent Ltd, a private company which offers specialized online visa application / ETA / Travel documents process services and support. We help travelers obtain visas, ETA / Travel documents form and process services from governments by providing expert help, guidance, and assistance.

Our Customer Service Team at our website, portal or software can respond to any questions you may have about applying online for a visa through our website.They are available 24/7, 365 days a year ( almost all cases).

Reflecting Law of Jurisdiction

We abide by the laws of England & Wales.

Note: Billing descriptor located on billing page